What are the benefits of VoIP?

The possibilities are endless, here are a few examples: calling directly from your CRM system (click to connect), have telephony calls automatically redirected if absent or busy, connect a customer directly to his account manager through Caller ID, two devices, e.g. fixed and mobile ringing simultaneously (twin unit), listen to voicemail from email, "Call me now ' button on your website.
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How much will I save by using VoIP?

You save in many ways. Here are a few examples: lower subscription costs and lower call charges, free calls between offices around the world, by linking the central business bundle to your mobile phone you can make free mobile calls with colleagues, because several sites are linked to one telephone exchange, you only need one central switchboard or help desk, working at home while it seems like you're at work, with telephony, chat, email and all facilities. This saves travel time and cost
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Can I still use my old telephone exchange and gradually make the switch?

The implementation can be realized in several phases. So you can first gain experience in Internet calling and build confidence in the new system. In the first phase, your current phones and PBX remain in use and i2Host or i2Pack are put into service additionally.
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Can I still use my analog phones?

The VOIP technology doesn't exclude the current analog technology. So you can connect your old phone to the new VoIP system using Channel banks, or you can connect your old PBX as Channel Bank for the new VoIP system. Also if you want to keep your old ISDN lines, this is still possible through an ISDN gateway.
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Can we build a mixed network?

There is no need to replace your entire machine park. It is in many ways possible to build a "mixed" network. For example it is possible to work with analog devices. These are somewhat cheaper than SIP devices and can be connected with the help of a Channel Bank. It is also possible to connect ISDN devices via an ISDN gateway (e.g. Patton). If these devices are connected to the ISDN network, they can also act as backup.
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Must cabling be renewed?

The phones can be connected to your PC network, so the wiring usually does not need to be changed. You can also connect your current or new phones via an analog channel bank and your current telephony wiring.
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Can we keep our old phone number?

This is possible through number porting and it does not cost much.
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Do we have to stop with our current telecoms provider?

There are several possibilities. You can choose to keep your current subscription and add an ISDN gateway. It is possible to keep your current provider and to choose another subscription for SIP instead of an ISDN subscription. You can also go to a cheaper provider and opt for number porting.
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What is the best SIP Provider?

We are independent of your choice of SIP Provider. It is important to take a good SIP provider as your quality of service is dependent on the network of the provider. We can advise on your choice of SIP provider. You can also select multiple providers and save on call costs via least cost routing.
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Do we have to take future expansions into account?

i2Pack is suitable for small business but you can still take advantage of the functionality of an extended PBX. There is a license pack for a minimum of 5 users and you can expand this as desired. As your business grows, i2Pack grows just with you without you having to buy extra modules. You only pay for the extra connections.
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What does it mean, a flexible system?

You can easily customize your system to your needs. For instance, you can extend installation without any problems with the purchase of additional phones or other kind of devices.
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Is i2Pack a reliable phone system?

We realize that telephony in your company should be extremely reliable. i2Pack and i2Host can stand comparison with a traditional telephone. In case you want higher reliability than is usual for a PBX, iVOCS can deliver fault-tolerant systems and emergency solutions.
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Can I be sure that a VoIP system is safe?

With a new solution come new threats. To this, iVOCS has responded by the use of secure protocols, authentication and filtering of unwanted data. When iVOCS does the provisioning, passwords do not even have to be made ​​known to users.
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Is i2Pack suited for “The new way of working”?

By complying to open standards including open internet standards, i2Pack is compatible with many phones. You can safely connect i2Pack to internet and let your home workers log on to it, no matter where the employee is located, both within the building, on the road or at home. The phone will always ring in the right place. By twinning the employee may use his fixed or mobile phone as if it is his office phone. Working at home is a standard feature of i2Pack and no extra costs are involved.
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Which phones work with i2Pack?

i2Pack and i2Host are complying with open standards, which in theory means that we can work with all types of devices. In practice it is often the case that some units are not open standard. Basically, we work with all major brands like Linksys, Grandstream, Siemens, Polycom, SNOM, etc.
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Is the intelligence in the phones?

No, the intelligence is in the server. This has the advantage that the intelligence can be shared with several colleagues and with more phones and business applications. For example if a user does not want to be disturbed this applies to all of his phones. Intelligence in the server means more functionality and easier and cheaper devices.
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How can I get free mobile calls to my colleagues?

When many internal mobile phone calls are made, the phones can be included in the flat-free call group using a GSM gateway.
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Can users manage their own settings?

Yes, basically. Users can manage their own settings as far as they are authorized to do so, such as setting their diversions, compose an IVR menu, record sounds. This is all made ​​very user friendly and does not pose any difficulty for the average user.
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Is recording possible and is it allowed?

Yes it is easily possible to make voice recordings. Legally, the other party needs to give permission for recording. Many companies still mention it on the website or in the IVR menu.
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How do I use i2Communicator?

After logging in you will see a small window as you are used to on a chat program. The operation is self-explanatory, although you now have many more features. i2Pack comes standard with i2Communicator included.
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How can I make free VoIP calls to my other sites and with my partners?

You can place a server on one location and have other locations log in to this server. Another possibility is to put a server on all of your sites and to interconnect them. In either case calls between all locations are free and internal numbers can be used.
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How can I save on my phone costs?

If you transfer your expensive ISDN connection to a VoIP trunk where calls are cheaper. This also saves on subscription fees. If you still want to keep your ISDN connection, that is possible, for instance by allowing incoming calls to enter through ISDN and outgoing calls to go through the VOIP trunk. You can then later choose to cancel your ISDN.
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How can I be reachable on the road and yet forward certain calls to colleagues?

With i2Pack you can link your internal connection to your cell phone. This is called twinning. You can choose the way you do this. For example, having both devices ring simultaneously or after a delay. All your diversion settings remain intact, such as absence, no answer, do not disturb, etc.
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How can I see that a colleague in another room is busy?

On many VoIP phones and i2Communicator you can see that your colleagues are free or busy.
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What exactly will change in the management of the telephone system?

Through a Web interface you easily manage your own telephony system. This will in general also bring a cost reduction.
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